RoyalSea Casino Close Account

Account closure does not delete every record we hold on you. Anti money laundering rules require us to retain transaction history and identity documents for at least five years after the account closes, and certain large value transactions may carry a longer retention requirement. During the retention window the data is locked from marketing, locked from product analytics and accessible only to the compliance team in response to a regulatory request. At the end of the retention window the data is permanently deleted. You can request a written confirmation of the retention status at any time via privacy@royalsea.vip.

Marketing consent is revoked immediately on closure. You will not receive promotional email, SMS or push notification after the closure timestamp, even during the AML retention window. If a marketing message reaches you after closure, treat it as a phishing attempt and report it via the get help page. We do not send marketing to closed accounts under any circumstance.

Closure does not waive any rights you have under GDPR. You retain the right of access, the right of rectification, the right of erasure within the limits of the AML retention requirement, the right of portability and the right to lodge a complaint with the supervisory authority. The privacy team responds to data subject requests within thirty days of receipt regardless of whether your account is active or closed.

If you closed the account by accident, contact support within twenty four hours and the closure can usually be reversed before the funds are returned. After the funds have left the account, reopening is still possible but the deposit and verification flow has to be repeated as if for a new account.

For closure related to a specific operational complaint, please raise the complaint through the formal complaints channel first. The complaints team aims to resolve issues within eight working days. If the resolution does not satisfy you, the matter can be escalated to the independent dispute resolution service named on the responsible gambling page. Closure during an active dispute is allowed, and the dispute continues to its conclusion regardless of the account state.

If you are closing for reasons related to play that is no longer feeling healthy, please consider the full self exclusion route rather than a short cool off. The RoyalSea Casino Responsible Gambling page lists every tool, including deposit limits, loss limits and session limits, and signposts the external support services that operate in Ireland and Northern Ireland. Self exclusion is irreversible during the chosen window, which is a feature, not a bug. It removes the option to undo the decision in a difficult moment.

Need to talk through the right path before deciding? The team on RoyalSea Casino Get Help can walk you through the differences between cool off, self exclusion and full closure on a live chat, without trying to talk you out of any of them. There is no retention script. The team is trained to take your decision at face value and process it without friction.